![]() ![]() Speaking of that whole training thing, do you know what the average retention rate of your lowest employees (like myself) are? Because I haven’t been here very long, but it seems like every week the faces change. Jane is getting this training, as is her co-workers, but as she notes, her co-workers are walking out of the door at the first chance. To provide this level of service, reps require training on the increasingly sophisticated applications aimed at this space. It means that grouchy customers won’t leave angry reviews on (heh) Yelp. Happy and well-paid service reps mean, or at least should mean, that they will be patient with the inevitable grouchy customers that call in. The next conclusion to make, then, is that someone like Jane, a customer service rep, should be paid more – certainly on par with a sales rep and possibly even given the chance to earn commissions based on accounts she saved. Unbelievably, up until recently, customer service was seen as a operational cost for companies and not as a way to grow sales. It also, as studies have recently started to show, is linked to revenues. Good customer service, to use a cliché, is the face of a company. 3 for, I would imagine, just about everyone. Okay, stay with me here because she is in flow blown rant at this point, triggering response stage No. Now, since getting more training, I’ve given out about $15 in the past three months because I’ve been able to de-escalate messed up situations using just my customer service skills. One point, though, that has been overlooked is something Jane said about halfway through her post - namely, the value customer service workers provide to companies.ĭo you know how many cash coupons I used to give out before I was properly trained? In one month, I gave out over $600 to customers for a variety of issues.
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